Significant Increase in Anesthesia Service Satisfaction
Because of its reputation for outstanding customer service, FOAA Anesthesia Services was asked to bring leadership and management to a troubled anesthesia department in the Washington, DC, metropolitan area. After implementation of strategies to enhance quality, customer service and efficiency, the anesthesia department enjoyed a rapid and significant turnaround. This success was evidenced by decreased reliance on financial support from the hospital while surgeon satisfaction ratings of “Excellence” increased from zero (prior anesthesia group) to the 97th percentile for “Excellence” when compared with other anesthesia groups nationally!
William Tse, M.D.
Partner
FOAA Anesthesia Services
Case Study - Significant Increase in Surgeon Satisfaction. Discusses FOAA's approach to improving the provision of anesthesia services at one hospital.
With the hospital experiencing closed operating rooms and lost revenue brought on by severe staffing shortages and inefficiencies under a previous anesthesia group, the administration of Hospital B brought in FOAA Anesthesia Services over a number of competitors to improve the situation and stop the flow of dollars from the OR. The previous anesthesia group had been rated in the bottom 30th percentile in an independent survey measuring the level of medical staff satisfaction. FOAA was able to provide the required high level of energy and commitment necessary to turn losses into cost savings and dramatically improve the medical staff’s perception of the hospital’s anesthesia services.
