To contact our billing office, please refer to the contact information listed below.
|Credit/Debit Card payments may be processed via telephone.
ONLINE BILL PAY - Credit Card / Checking / Savings account payments may also be processed by our patients through our secure online web site, by clicking on the following hyperlink:
|ONLINE BILL PAY
|Billing questions for healthcare services provided by FOAA Anesthesia Services:
Payments or Inquires may be mailed to our secured mailbox (please reference your account number if known):
FOAA Anesthesia Services
P.O. Box 37090
Baltimore, MD 21297-3030
or e-mail to: firstname.lastname@example.org
FOAA's customer service continues after you leave the healthcare facility through to the bill processing. FOAA will file the insurance claim as assigned on behalf of our patients. If your insurance information and/or mailing address changes, please inform our billing office. If you have any question or concern about your patient account, please let our trained account representatives assist you by calling the telephone number listed above. Billing office hours are Monday-Friday, 8:00 am to 5:00 pm, except holidays.
FOAA makes a diligent effort to look after compliance in all phases of the Group's operations. The goal is for our physicians, staff and billing representatives to obtain the correct patient care reimbursement to which they are legally and ethically entitled, and to do so in a manner that fully adheres to applicable laws, regulations and guidelines. If you have any concern or question about the accuracy or processing of your patient billing information, please address it with the billing office. If you need further assistance with a question or concern, please feel free to contact the Compliance Officer at Priority_email@foaa.net or call 703-293-9590.
Q: Where do I obtain a copy of my patient billing statement?
A: Please contact the above phone number and a representative will be happy to assist you.
Q: Do you participate with my insurance plan?
A: FOAA participates with most health plans and preferred provider networks in our area including Medicare, Virginia Medicaid, Tricare, Blue Cross/Blue Shield plans and others. Please contact the billing office if you have any specific questions. Participating status with individual commercial plans are subject to change.
Q: Why do I have a balance when I have insurance?
A: Patients should check with their insurance carrier about their benefit levels regarding deductibles and co-pays. Each policy is different and the billing office does not have access to the benefit levels of each policy. Your insurance is a contract between you and your insurance company and it is always best for you to check your benefits prior to having any health care procedure.
Q: Why do I receive a separate patient account statement for anesthesia services?
A: The hospital only bills for the anesthesia supplies used in association with your procedure. FOAA Anesthesia Services is a Virginia Professional Corporation wholly owned by its physicians. Although services may be provided in a hospital or medical office setting, FOAA is an independent organization and therefore bills for its own professional services.
Q: Why did I receive a charge for services by both the anesthesiologist and the CRNA?
A: Your anesthesia care may have been provided by an anesthesiologist or by an anesthesia care team comprised of an anesthesiologist and a Certified Registered Nurse Anesthetist (CRNA). The anesthesia care team will bill for its services for the physician’s onsite medical-direction, and a separate charge for nurse anesthesia care and monitoring by the CRNA. In most cases, the allowed reimbursement for the anesthesia care team is similar to the reimbursement for care provided solely by an anesthesiologist.
Q: What if I cannot pay the outstanding balance on my patient account bill after I had anesthesia services?
A: Please contact our billing office as soon as possible. Our billing representatives will communicate with you about the status of your account and possible options for settling the outstanding balance due. FOAA Anesthesia Services does participate with Virginia Medicaid as well as cooperates with charity care policies. Please talk with us!
Q: What is the charge for anesthesia services based on?
A: The "charge" for the anesthesia services is based on many factors such as the type of procedure, the time involved for anesthesia services, and other market and operational factors, which are reviewed on a regular basis. Health insurance plans may have separate allowed or contracted reimbursement levels.